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PRIVACY POLICYSee also Terms of Use
ABOUT SOLAR ENGINEERING SERVICESSolar Engineering Services are specialists in: renewable energy technologies, engineering waste to energy and anaerobic digestion.
PERSONAL INFORMATIONPersonal Information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. It includes all personal information regardless of its source. Personal information relates to a natural living person. A natural person is a human being rather than, for example, a company, which may in some circumstances be recognised as a legal person under the law. The National Privacy Principles (NPPs) apply to the collection of personal information by an organisation for inclusion in a record or a generally available publication, but apart from this, the NPPs only apply to personal information an organisation has collected that it holds in a record.
SENSITIVE INFORMATIONSensitive information is a subset of personal information. It means information or an opinion about an individuals racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual. Sensitive information is only collected by Solar Engineering Services where consent has been obtained, it is allowed by law, or the collection is necessary for the establishment, exercise or defence of a legal claim, or for the completion of a service as in a personal consultation.
COLLECTION OF PERSONAL INFORMATIONIt is essential for Solar Engineering Services to collect personal information to complete its standard business functions and activities. Information may be stored in a database on a computer or on hard copy. The purposes for collecting personal information are:
We collect personal information only by lawful and fair means and not in an unreasonably intrusive way. At or before the time (or, if that is not practicable, as soon as practicable after) Solar Engineering Services has collected personal information from yourself, Solar Engineering Services will take reasonable steps to ensure that you are aware of:
Where it is reasonable and practicable to do so, Solar Engineering Services will collect personal information directly from yourself. This may occur, for example, when completing a mailing list form, or request for a product or service over the telephone. Where it is not reasonable or practical to collect information from you directly, Solar Engineering Services may rely upon a third party however, we will take reasonable steps to ensure that you have been made aware of the matters listed above except to the extent that making you aware of the matters would pose a serious threat to the life or health of any individual. In the majority of circumstances Solar Engineering Services will require specific consent before we collect, use or disclose personal information. Consent will usually be obtained in writing, however there may be some situations where verbal consent is implied and accepted such as when you continue a telephone conversation with us.
COLLECTION OF SENSITIVE INFORMATIONSolar Engineering Services does not collect sensitive information about you unless you have consented.
USE AND DISCLOSURESolar Engineering Services does not use or disclose personal information about you to any other party, unless consent is given, (consent may be received directly from you or may be implied by your conduct.) or it is required to complete a business transaction, or you would reasonably expect us to do so; or we believe that the disclosure is necessary to lessen or prevent: a serious and imminent threat to an individuals life, health or safety; or a serious threat to public health or public safety; or when it may be required or authorised by law. Solar Engineering Services does not lend or sell personal information to other organisations for marketing purposes, however we may at times provide a mailing list to a third party organisation to mail correspondence to you or to a business associate on your behalf. If the personal information is to be used for a secondary purpose of direct marketing then it may not be practical for Solar Engineering Services to seek your consent on the first mail out, however in each direct marketing communication with you, we will draw your attention to the fact that you may express a wish not to receive any further direct marketing communications from us; and each direct marketing communication by us to you shall set out our business address and telephone number; and if the communication is made by fax or email, a fax number or email address at which we can be contacted.
You have the right at any time to request us not to telephone you or provide you with further information about our products and services and not to disclose your information to any other organisations for that purpose.
DATA QUALITYSolar Engineering Services will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date in order to effectively conduct its standard business activities. You may contact us at any time to update your personal information, or to advise that information held is inaccurate or incomplete.
DATA SECURITYSolar Engineering Services takes all reasonable steps to protect the personal information it holds about you from misuse and loss, and from unauthorised access, modification or disclosure. Solar Engineering Services employs the following means to ensure that personal information is protected at all times:
When information is no longer required we ensure that it is deleted from our systems, destroyed in a secure manner, or permanently de-identified. Solar Engineering Services may be required by law to retain personal information for a period of time after you have ceased your relationship with us. After the required time has passed we attend to the secure destruction or deletion of personal information.
OPENNESSThe Solar Engineering Services Privacy Policy set out in this document can be viewed on our website. On request from you, Solar Engineering Services will take reasonable steps to let you know, generally, what sort of personal information it holds, for what purposes, and how it collects, holds, uses and discloses that information.
ACCESS AND CORRECTIONYou may request access to your personal information by contacting us at the address at the end of this document Solar Engineering Services will endeavour to handle all requests for personal information within 30 days of having received the request. Some requests may take longer than 30 days, depending on the information sought, in which case you will be notified of the expected time frame as soon as is practicable. In some situations, where the information requested goes beyond a basic summary, a fee may be charged for access. This fee is used to cover the cost to Solar Engineering Services for retrieving and supplying the information. If you are able to establish that the information we hold about you is not accurate, complete and up-to-date, Solar Engineering Services will take reasonable steps to correct the information so that it is accurate, complete and up-to-date. You may have access to your personal information, except to the extent that:
However, where providing access would reveal evaluative information generated within Solar Engineering Services in connection with a commercially sensitive decision-making process, Solar Engineering Services may give the individual an explanation for the commercially sensitive decision rather than direct access to the information. If the organisation is not required to provide the individual with access to the information Solar Engineering Services may, if reasonable, consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.
IDENTIFIERSSolar Engineering Services does not collect or use Commonwealth identifiers. In managing its database, Solar Engineering Services may use a number assigned by us, to you, to uniquely identify you for the purposes of carrying on our operations.
ANONYMITYWherever it is lawful and practicable to do so Solar Engineering Services will endeavour to deal with you anonymously, however in most cases it is not possible to do business with you unless we have appropriate identification.
TRANS BORDER DATA FLOWSSolar Engineering Services does not transfer personal information about you to anyone outside of Australia unless we are authorised to do so, as in the nature of carrying on our normal business activities, or required to by law. Solar Engineering Services will take reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles.
INTERNETGenerally email is not a secure way to communicate therefor you should not send us personal information to us via email. About Google and the DoubleClick DART cookie: The DoubleClick DART cookie is used by Google in the ads served on publisher websites displaying AdSense for content ads. When users visit an AdSense publisher's website and either view or click on an ad, a cookie may be dropped on that end user's browser. The data gathered from these cookies will be used to help AdSense publishers better serve and manage the ads on their site(s) and across the web. Google, as a third party vendor, uses cookies to serve ads on this web site. Data collection of non-personally identifying information: We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
UPDATING THIS PRIVACY POLICYSolar Engineering Services constantly reviews all its policies and procedures to keep up to date with changes in the law, technology and market practice. As a result we may change this privacy policy from time to time. This policy was last amended on 13th March 2009.
COMPLAINTSAny complaints with regard to the handling of your personal information in breach of this Privacy Policy should be directed to:
Any complaints that have not been handled satisfactorily by Steve Lucks can be referred to the Federal Privacy Commissioner: Director of
Complaints
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